Refund Policy
Welcome to eCoachable®! We’re committed to delivering high-quality learning and coaching experiences. If something doesn’t go as expected, here’s how our refund process works:
🔁 General Refund Guidelines
We offer refunds on eligible purchases within the timeframes below. Refunds are processed to the original payment method within 14 business days of approval.
🎓 Courses (One-time Purchase)
- ✅ Full refund within 14 days if less than 20% of the course is completed.
- ❌ No refund after a certificate is issued.
🔄 Subscriptions (Monthly/Annual)
- ✅ Cancel anytime.
- ✅ Refund within 7 days of initial charge or renewal.
- ❌ No refund for unused time beyond 7 days.
🧑💼 Coaching Sessions
- ✅ Full refund if canceled 48+ hours before the session.
- 🔁 Reschedule allowed once if canceled within 48 hours.
- ❌ No refund for no-shows.
📥 Digital Downloads (eBooks, Templates, Tools)
- ❌ Non-refundable once accessed or downloaded.
- 💬 Need help with your download? Contact us.
🧑🏫 Live Cohorts & Events
- ✅ Full refund up to 7 days before the start date.
- 🔁 May be eligible for a credit if canceled later.
- ✅ If Ecoachable cancels the event, you get a full refund or reschedule option.
🛠️ How to Request a Refund
Send an email to support@ecochable.com with:
- Your name + email used to register
- Order number or receipt
- Course/session/download name
- Reason for the request
🚫 Refund Abuse Disclaimer
To keep things fair for all learners:
- We may deny refunds in cases of suspected abuse (e.g., repeat refunds, excessive content consumption).
- Refund policy does not apply to purchases made via third-party platforms (e.g., Apple, Google, Udemy, etc.).
💬 Need Help?
Reach out to our friendly support team: support@ecoachable.com